Returns Policy for Paladi.store

1. Right of Withdrawal

According to Swedish law, you have the right to withdraw from your purchase within 14 days from the date you receive the goods. This period is known as the “cooling-off period.”

2. Conditions for Return

– The item must be in the same condition as when you received it.

– The item must be unused, and in its original packaging with all labels and tags attached.

– You must provide proof of purchase (receipt or order confirmation).

3. How to Return an Item

To exercise your right of withdrawal, please notify us within the 14-day cooling-off period by contacting our customer service at [email/contact details].

4. Return Shipping Costs

The cost of return shipping will be paid by the buyer. We recommend using a traceable shipping method as we are not responsible for items lost in return transit.

5. Refund Process

Once we receive and inspect the returned item, we will process your refund. The refund will be made using the same payment method you used for the original transaction unless otherwise agreed. You will receive the refund within 14 days of our receipt of the returned goods.

6. Exceptions

The right of withdrawal does not apply to:

– Items that have been custom-made or personalized.

– Sealed items that are not suitable for return due to health protection or hygiene reasons, if they have been unsealed after delivery.

7. Contact Information

If you have any questions regarding our return policy, please contact our customer service at:

– Email:paladi.shop@gmail.com

– Address: Lovskogsgatan, 16a 44155, Alingsås

This policy ensures compliance with the EU Consumer Rights Directive.